FAQ

Frequently asked questions concerning disputing your personal information

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What is MERSCORP Holdings?

MERSCORP Holdings, Inc. is a privately held corporation that owns and manages the MERS® System and all other MERS® products. It is a member-based organization made up of about 3,000 lenders, servicers, sub-servicers, investors and government institutions.

What is MERS?

Mortgage Electronic Registration Systems, Inc. (MERS) is a wholly-owned subsidiary of MERSCORP Holdings, and its sole purpose is to serve as mortgagee in the land records for loans registered on the MERS® System and MERS® Commercial.  MERS is a nominee for the lender and subsequent buyers (“beneficial owners”) of a mortgage loan and serves as a common agent for the mortgage industry.

What is the MERS® System?

The MERS® System is a national electronic database that tracks changes in mortgage servicing rights and beneficial ownership interests in loans secured by residential real estate. 

How does MERS® work?

 

What is MERS® Commercial?

MERS® Commercial is a web-based, real-time application designed for the commercial mortgage-backed security and multifamily marketplace to eliminate the repurchase risk and costs associated with preparing, recording and tracking mortgage assignments.

What is a servicer?

The servicer is YOUR mortgage company. It is the company that handles the day-to-day tasks associated with managing your loan. Their duties include but are not limited to:

  • Collecting and remitting loan payments
  • Responding to borrower inquiries
  • Making advances when required
  • Accounting for principal and interest
  • Holding funds for payment of property taxes and hazard insurance (also called managing your escrow account)
  • Making any physical inspections of the property
  • Counseling delinquent mortgagors
  • Supervising foreclosures and property dispositions in case of defaults

After your mortgage loan closed, your lender more than likely outsourced the job of managing your loan to another company called a SERVICER. This is the company you call when you have questions about your loan.

How can I find out the identity of my servicer?

We can help! MERS® ServicerID is a free service we provide to connect you with the current servicer of your loan. You may access it by:

  • Dial the toll-free number at 888-679-6377, or
  • Click here for online access

Can you help me identify the owner or investor of my mortgage loan?

Yes, we usually can! MERS® ServicerID can also help. Dial the toll-free number at 888-679-6377 or click here for online access.

What information do I need to provide?

You can search for servicer information in three ways: by property address, the borrower’s name and social security number, or with the unique mortgage identification number (MIN) on the mortgage or deed of trust signed at closing. Don’t worry if you don’t know it—it’s not required. But to obtain investor (owner) information, you will be asked to verify certain identifying information and check the box that confirms you are the borrower or the borrower’s authorized representative.

Why do I need to know the identity of my servicer?

There are three reasons why you must always keep track of the identity of your servicer:

  1. Your servicer is responsible for handling any questions you have about your mortgage loan. Payoff amount? Contact your servicer. Taxes and hazard insurance? They should have that information too. Check your payment booklet or your monthly statement. Do you see a toll-free number you can call or a website you can access?
  2. Your servicer is also responsible for collecting your payment. To avoid late fees and potential fraud, make sure you are sending your payment to the correct Servicer.
  3. If you are unable to make the payments on your mortgage and wish to negotiate the terms of your loan, you may only do so with your servicer. Contrary to popular belief, it is your servicer and not the investor that can negotiate the terms of the loan with you.

Where can I get more information on my loan or the basics of obtaining a mortgage?

For more information and assistance on your mortgage loan, please visit one of the following websites:

  • Hope Now. An alliance between counselors, servicers, investors and other mortgage industry participants to assist distressed homeowners.
  • Home Loan Learning Center. Sponsored by the Mortgage Bankers Association. Educates consumers on the basics of obtaining a mortgage. Also includes a link to its Foreclosure Prevention Resource Center.
  • Neighborworks America. A national nonprofit organization created by Congress to provide financial support, technical assistance, and training for community-based revitalization efforts.
  • Information on foreclosure rescue scams, published by the Federal Trade Commission.
  • Mission of Peace. As a National HUD (U.S. Department of Housing and Urban Development) Intermediary, Mission of Peace's goal is to increase home ownership, support community development and to boost access to affordable housing

 

 


Frequently asked questions concerning disputing your personal information:

How do I inform you that my personal information is inaccurate in the MERS® System?

Disputing incorrect personal information is easy. However, only the affected individual may submit a dispute. To do so, please follow the steps below:

  1. Click here to access the MERSCORP Holdings Borrower Dispute Notification secure portal.
  2. For first time users, click here to create a new account.
  3. Activate your account by clicking the link in the confirmation email that was sent to the email address you entered to register your account.
  4. Re-enter the portal by typing your username and password.
  5. Click the "COMPOSE" tab and type and send your message.
  6. Begin composing your secure message. In your message, please include the following information:
  7. The reason for your dispute
  8. The 18-digit Mortgage Identification Number of your loan OR your social security number and property address so that we can identify the registered loan related to the disputed information
  9. Your full name and contact telephone number
  10. Any supporting documentation relevant to your dispute.

What if I don't have access to email?

Please fax your inquiry to 888-576-1919, Attention: Borrower Dispute Notification.

How long will the process take?

In accordance with Borrower Dispute Notification requirements, the investigation into your dispute may take up to 30 days to complete.

Can my bank (or other third party agent) contact you regarding my dispute?

No. MERSCORP Holdings will only communicate with the impacted individual. We will not respond to inquiries from third parties.

How can I submit additional documents with my dispute?

If you are sending a message through the secure portal, please select the "ATTACH FILE" button located on the upper right hand corner of your screen; if submitting via fax, please fax us all the relevant documents together with your inquiry. You may also send us an electronic inquiry and fax us additional documentation.

I have additional questions about my dispute. Who can I contact?

Please submit all questions through the MERSCORP Holdings Borrower Dispute Notfication secure portal.