Homeowners Frequently Asked Questions

Frequently Asked Questions

What is MERSCORP Holdings?

MERSCORP Holdings, Inc. is a privately held corporation that owns and manages the MERS® System and all other MERS® products. It is a member-based organization made up of more than 5,000 lenders, servicers, sub-servicers, investors and government institutions.

What is MERS?
What is the MERS® System?
How does MERS work?
What is a servicer?
How can I find out the identity of my servicer?
Can you help me identify the owner or investor of my mortgage loan?
What information do I need to provide?
Why do I need to know the identity of my servicer?
Where can I get more information on my loan or the basics of obtaining a mortgage?

Frequently Asked Questions concerning disputing your personal information:

How do I inform you that my personal information is inaccurate on the MERS® System?

Disputing incorrect personal information is easy. However, only the affected individual may submit a dispute. To do so, please follow the steps below:

  1. Click here to access the MERSCORP Holdings Borrower Dispute Notification secure portal.
  2. For first time users, click here to create a new account.
  3. Activate your account by clicking the link in the confirmation email that was sent to the email address you entered to register your account.
  4. Re-enter the portal by typing your username and password.
  5. Click the "COMPOSE" tab and type and send your message.
  6. Begin composing your secure message. In your message, please include the following information:
  • The reason for your dispute
  • The 18-digit Mortgage Identification Number of your loan OR your social security number and property address so that we can identify the registered loan related to the disputed information
  • Your full name and contact telephone number
  • Any supporting documentation relevant to your dispute.
How long will the process take?
How can I submit additional documents with my dispute?
I have additional questions about my dispute. Who can I contact?