Emergency Page

This page is intended for MERSCORP Holdings employees, and provides contact information and instructions for common emergencies.

Contact Information

Business hours
(M-F 8:30AM-5:30PM EST)		After hours
(M-F 5:30PM-8:30PM EST)		<strong>Help-Desk</strong>

MERSCORP Holdings, Inc. (Corporate Office)
1818 Library Street, Suite 300
Reston, VA 20190
Phone: (800) 646-MERS (6377)
Fax: (703) 748-0183

IS Department After-Hours Support Line
Phone: (571) 969-MERS (6377)
E-mail: [email protected]

MERSCORP Holdings Help Desk
Phone: (888) 680-MERS (6377)
E-mail: [email protected]

Lost/Stolen Key-Fob

Immediately contact the IS Department for de-activation of your key-fob. The IS Department deactivates the missing key fob so it can no longer provide access to the building, floor, or MERSCORP Holdings suite.

Lost/Stolen Equipment

Immediately contact the IS Department for de-activation of Remote Access.

Report the lost/stolen equipment to the proper authorities, and retain the names and numbers of persons spoken to.

  • Flying
    • Report to the Airline Agency
    • Airport Information Desk (Lost & Found)
    • Police (if equipment is stolen)
  • Remote Location
    • Report to the Hotel as applicable
    • Car Rental Agency as applicable
    • Cab Company as applicable
    • Police (if equipment is stolen)
  • At home
    • Report to the Police (if equipment is stolen)

Report the lost/stolen equipment to the IS Department with detailed information.

  • If the equipment is lost, provide a best guess description of the location/time lost and contact personnel at that area.
  • If stolen, provide copy of the police report (if possible) or the police case #, Name of officer taking statement, Police Station, and Station phone #.
  • If any personally identifiable Member data is stored on lost equipment, provide information about what data is included.

Re-contact the original authorities (Airlines, police, etc.) to determine if the equipment has been recovered.

  • Perform this communication within a 24-hour window.
  • If equipment is recovered, notify the IS Department.
  • If equipment is not recovered after 24 hours, it is assumed to be a lost asset and the issue will be turned over to the IS Department for resolution.
  • The Employee’s involvement is over at this step.

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