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Privacy Policy

Information Collected by Us

When you use the Site, We may automatically collect non-personal information about you. This information may include the name of the domain and host from which you access the internet, the type of internet browser you use, the type of operating system you use, IP addresses, and how often you visit the various pages of the Site.

We use this information as anonymous aggregate data to determine the number of visitors to the Site and to help make the Site more useful. We do not use such data to track or record information about individuals. Additionally, We do not use persistent "cookies" or tracking mechanisms that collect personally-identifying information on the Site.

Information Provided by You

You can engage in most activities on the Site without providing any personal information. There are other activities (such as requesting information about the servicer and investor of your mortgage loan) that may require you to provide certain personally-identifiable information about yourself or the borrower you are authorized to represent by filling out and submitting an online form. It is completely optional for you to engage in these activities.

If you review personally-identifiable information available via our MERS® Servicer ID service and need to request a correction, follow the process outlined here - under Frequently Asked Questions concerning disputing your personal information.

We may use such information to answer your questions, to provide services or other information that you may request or register for through the Site, to protect the security and integrity of the Site, or for internal business purposes.

Only registered MERS® System Members and select MERSCORP Holdings personnel can access the Member Site, MERS® products, and other restricted sites by using a unique Organizational ID, user name, and password. We recommend that you do not divulge this information to anyone. In addition, all information collected through those restricted sites resides on a secure server that only selected MERSCORP Holdings personnel and contractors have access to via a password.

We Do Not Share or Sell Your Information

Simply put, We do not sell or share any personally-identifiable information that you may enter into the Site (or that is collected via the Site), nor do We sell or disclose any such information to third parties for marketing purposes.

However, there may be certain circumstances where We may determine that We must transfer or otherwise disclose personally-identifiable information provided or collected from you, such as:

  • in response to judicial process
  • to protect against or prevent actual or potential fraud, claims, or other liability;
  • to provide information to law enforcement agencies or in connection with an investigation on a matter related to public safety; or,
  • if required to do so by law

Other Websites/Linked Third Parties

The Site may contain links to third party websites, but this Privacy Policy does not apply to those linked websites. We are not responsible for the privacy practices or content of any such websites. You should review the posted privacy statements on any website you visit.


We use sophisticated encryption and authentication tools to protect the security of personal information that you share with us. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while We strive to protect your personal information, We cannot guarantee or warrant the security of any information you transmit to or from the Site, and you do so at your own risk. Once We receive your transmission, We use commercially reasonable efforts to protect its security on our systems.

Email Opt-Out

Subscribers who no longer wish to receive our news releases, announcements, or other promotional materials may opt-out of receiving these communications at any time using the following procedure: to unsubscribe from the email list, please reply to the original email you received from us with "unsubscribe" on the Subject: line. We will process your unsubscribe request as soon as possible. Please be aware that in some circumstances you may receive a few more messages until the unsubscribe request is processed.

NOTE: The unsubscribe policy does not apply to emails that MERS® System Members receive from the MERSCORP Holdings Help Desk pertaining to product information. Product-related emails from the MERSCORP Holdings Help Desk are mandatory.

Changes to this Privacy Policy

We reserve the right to reserve or change this Privacy Policy in the future.